In a recent article published by the New York Times, a worker at the Ritz-Carlton New York reported to the front desk that she discovered a bed bug in one of the rooms. The Ritz-Carlton, a hotel which takes pride on portraying a standard of excellence over its 100 year history, can not use its gold standard of hospitality to ward of bed bugs. No company can.
The New York Times reports that the hotel’s general manager, Scott Geraghty, confirmed that a bedbug had been found in the room.
“Bedbugs are inevitable,” Geraghty said. “They’re brought in by guests and come in on luggage or things of that nature.” – Quote from the New York Times
Bed bug training was later issued for management and staff. Unfortunately, communication between the staff and the Ritz-Carlton was delayed.
It is essential, especially for the hospitality industry, to understand that bed bugs are unavoidable and can be found in five-star hotels such as the Ritz-Carlton. Proper training, awareness, and communication could have ultimately saved the Ritz-Carlton from this recent negative media attention.
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