We accept returns in certain situations. In all cases, you must receive an RMA (return merchandise authorization) number from customer service and the RMA number must be written on all packages.
HOW WE HANDLE PRODUCTS THAT ARE RETURNED:
BedBug Central will never send you a product that has been previously returned. All products we ship are new to help ensure that we do not inadvertently spread a bed bug infestation.
When we receive a return, the product is heat treated on arrival to remove any chance of an infestation coming into our warehouse. Products are then returned to the manufacturer, used in our ongoing research and projects or destroyed. BedBug Central is committed to ongoing research on products and we are able to integrate returns into our research to benefit our loyal customer base.
We feel that allowing returns is a CUSTOMER FRIENDLY approach that some other retailers will not honor.
DAMAGED OR DEFECTIVE PRODUCTS:
BedBug Central will accept the return of a damaged or defective product within 30 days of purchase and will replace that product at no additional cost. Products must be shipped back with original packaging to our return address below. If the product is found to not be defective a restocking fee of 25% plus shipping will be charged.
WRONG ITEM SHIPPED:
Products that are abused, damaged or used cannot be returned at anytime.
SPECIAL RETURN POLICY FOR MATTRESS ENCASEMENTS ONLY
GENERAL INFORMATION FOR RETURNS
Include the return label (sent to you in the original shipment) with your product and indicate the RMA # and the reason for the return. We recommend you return items via UPS Ground or insured USPS for proof of delivery. We also recommend that you use the original shipping carton and packing materials.
If the product was not damaged, defective or the wrong item was shipped, you are responsible for all shipping charges and a 25% restocking fee may apply.
Please do not return items COD (cash on delivery). Any charges incurred by BedBug Central for COD shipments will be subtracted from the amount of the returned item. You will be returned the difference. If the COD cost exceeds the value of the returned product, the credit card used for the original purchase will be charged for the remaining balance.
Ship Items to:
BedBug Central Return Center
14 Thomas J. Rhodes Industrial Drive
Hamilton, NJ 08619
Questions on returns? Contact Customer Service at 877-411-1142 or email: firstname.lastname@example.org